Sportybet Privacy Policy — How We Protect Your Information
At sportybet, user privacy is more than a legal obligation — it is a genuine commitment. This policy clearly outlines the types of information we collect, how it is used, how it is protected and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. What information do we collect from you?
Account and personal information
During registration, sportybet collects basic information such as your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, process transactions, and meet applicable legal compliance requirements.
We may also request identity verification documents such as a copy of your IC or passport for account verification purposes before large withdrawals are processed. This is a standard security measure to protect your account.
Device, browser and payment information
We automatically collect certain technical information when you access our platform, including device type, operating system, browser version, IP address, and general location data. This information is used to optimise the user experience and detect suspicious activity.
For payment information in MYR, we retain transaction records including amounts, dates, payment methods used (FPX, TNG) and reference numbers. Full bank account numbers are not stored directly on our servers — they are processed through a secure payment gateway.
- Name, email, phone number
- Date of birth and address
- Identity verification documents (if required)
- IP address and device information
- Transaction records in MYR
- Game activity history
2. How is your information used?
Handles registration, login, identity verification, and account balance management. Enables secure access to the sportybet platform.
Managing deposits and withdrawals in MYR, verifying payments and resolving any reported transaction issues.
Detecting fraud, preventing money laundering, and ensuring the platform is used in accordance with applicable terms and laws.
Sportybet does not use user data for any purpose beyond the scope outlined above without your consent. We may also use aggregated, non-identifiable data for internal analytics purposes to improve our services.
3. How do cookies and digital tracking work on our platform?
Sportybet uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies — required for core functions such as login, game sessions and security. Cannot be disabled.
- Performance cookies — collects anonymised usage data to help us understand how users interact with the platform.
- Preference cookies — stores your personal settings such as your preferred language and platform display.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.
4. How long is your data retained and how is it protected?
Data retention period
Sportybet retains active account data for as long as the account remains active and for a set period following account closure, in line with applicable legal and regulatory requirements. Transaction records are kept for a minimum of five years in accordance with standard financial compliance requirements.
Data that is no longer needed will be deleted or anonymised on a regular basis. Users may request confirmation of their data retention period by contacting our support team.
Technical security measures
All data transmitted between your device and sportybet's servers is encrypted using SSL (Secure Socket Layer) technology. Access to users' personal data within our systems is restricted to staff who require it to perform their duties, and all access is automatically logged.
- SSL encryption on all connections
- Strict internal access controls
- Real-time suspicious activity monitoring
- Two-factor authentication is available for users
- Regular security audits by the technical team
5. Is your information shared with any third parties?
Sportybet does not sell or rent users' personal information to any third party for marketing purposes. However, there are limited situations where we may need to share certain information:
Transaction information is shared with approved payment gateways (such as FPX providers and digital wallets) to process MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
Sportybet may disclose user information to the relevant authorities when required to do so by Malaysian law, court order or an official investigation into illegal activity.
In all other cases, your information remains confidential and is not shared without your consent. sportybet does not use user data for third-party advertising or external marketing platforms.
6. Your rights as a user and how to contact us
Right to access, correction and deletion
As a sportybet user, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request corrections to inaccurate or outdated information
- Deletion — request deletion of certain data, subject to legal retention requirements
- Processing restrictions — request restrictions on how your data is used in certain situations
- Objection — object to the processing of your data for certain non-mandatory purposes
To exercise any of the above rights, you may contact the sportybet support team by email at: [email protected]. Requests will be processed within 14 business days.
Changes to this policy
Sportybet reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to registered users via in-platform notifications or email. The latest version is always available on this page. Continued use of the platform after changes are published will be considered acceptance of the updated policy. For privacy-related enquiries, please also visit the FAQ us.
Still have questions about your data privacy?
The sportybet support team is ready to help you understand your privacy rights or address any account-related enquiries.